Privacy Policy | Wan27AI

This Privacy Policy explains how Wan27AI collects, uses, stores, and protects information when you use https://wan27ai.pro, create an account, buy credits or subscriptions, submit prompts or reference files, generate outputs, or contact support.

By using this site, you agree to this Privacy Policy. Questions can be sent to support@wan27ai.pro.

• Account information: email address, sign-in information, account status, and support messages.
• Payment and plan information: purchase records, subscription status, credit balances, invoices, and payment-related metadata. We do not store full payment card numbers.
• Generation information: prompts, uploaded reference files, generation settings, task status, generated outputs, and related error or support information.
• Usage and device information: pages visited, feature usage, approximate location, browser and device information, IP address, cookies, logs, and error traces.
• Safety information: abuse signals, blocked prompts, policy violation records, chargeback signals, and related logs.

We use information to:

• Provide, maintain, secure, and improve this site.
• Create and manage accounts, payments, subscriptions, credits, and support requests.
• Process prompts, uploads, settings, and generated outputs so the requested generation features can work.
• Detect, prevent, and investigate fraud, chargebacks, security issues, prohibited content, illegal use, and other policy violations.
• Enforce our Terms of Service, Refund Policy, safety rules, and legal obligations.
• Measure site performance, reliability, and basic product usage.

We may preserve information related to suspected violations and may report apparent illegal content, child safety risks, fraud, or security threats when required or appropriate.

We do not sell your personal information. We share information only when needed to operate this site, process payments, provide requested features, prevent abuse, enforce our rules, respond to lawful requests, protect rights and safety, or complete a business transfer such as a merger, acquisition, or asset sale.

We do not publish your prompts, uploads, or generated outputs unless you choose to share them, make them public through a site feature, or disclosure is required for safety, legal, or enforcement reasons.

This site may use cookies, local storage, session storage, and similar technologies for login, preferences, security, analytics, attribution, checkout, and generation recovery. You can limit some technologies through browser settings, but some features may stop working correctly.

We keep information for as long as needed to provide the site, manage accounts and payments, support users, maintain security, resolve disputes, investigate abuse, enforce our policies, and comply with legal obligations.

• You may request account or data assistance by contacting support.
• You may request cancellation support for future subscription renewals by contacting us from your registered email address.
• You may disable some cookies or tracking technologies in your browser.
• You may stop using this site at any time.

We may decline or limit requests when retention is needed for security, fraud prevention, payment disputes, safety investigations, policy enforcement, or legal compliance.

We use reasonable safeguards designed to protect information. No internet service is perfectly secure, and you are responsible for keeping your account credentials safe.

This site is intended for users who are at least 18 years old. If you believe a minor has used this site or submitted information, contact support@wan27ai.pro.

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.

Questions or requests about this Privacy Policy can be sent to support@wan27ai.pro.